Helping to ensure the delivery of outstanding hospitality services in addition to proactive issue management, Patient Advocates cover all NothShore University HealthSystem hospital locations and Medical Group. Working with all service providers in the extended NorthShore network, both clinical and non-clinical, each member of this group understands and appreciates the positive impact that consistently excellent service delivery can make to a person's day, and life.
Whatever brings us together, Patient Advocates can help to connect you with a solution. We can assist you directly or indirectly; helping patients, physicians and employees navigate the system. Some examples of the services we can provide are
- Helping to resolve patient issues
- Helping patients navigate their healthcare needs
- Helping staff respond in a manner that is helpful to the patient
- Facilitating resolution and closure in quality of care issues
- Supporting Complex Medical Plans of Care
If you would like assistance finding your destination within Highland Park Hospital, Patient Advocate representatives are available to personally escort you. For access to a Patient Advocate, please call 847.480.2882 or email patientadvocacy@northshore.org. You may also contact the hospital operator Monday through Friday 8 a.m. to 4 p.m. to direct your call.