Per Illinois Governor J.B. Pritzker’s recent order allowing hospitals to resume services delayed due to the COVID-19 pandemic, we are now re-opening care for non-emergency surgical and elective procedures, testing procedures, outpatient services and physician office appointments. In doing so, we want you to know that our facilities and practices are safe and open for business. We have instituted federal, state and best practice health guidelines for the safety and well-being of our care teams and patients. Please refer to the following frequently asked questions.

Resuming Non-Emergency Surgical And Elective Procedures

NorthShore is resuming non-emergency surgical and elective procedures. To better care for your health and safety, we have implemented a few new procedures for your surgeries.

• All patients will be tested for COVID-19 before undergoing a procedure
• Anyone entering our hospitals will go through our robust screening process
• If possible, we ask that you come to your procedure alone, to minimize risk to you, other patients, and our doctors and nurses.

More specific information can be found on our FAQ, which updates on a regular basis with new information.

In-Office And Telehealth Visits And Lab Work For Non-Covid-19 Patients

Regular office visits and lab work are now starting back up. There are new procedures in place to keep everyone healthy. You will be used to most of these rules by now as it falls in line with the Governor’s orders. Masks must be worn in public spaces, staying at least 6 feet away from other patients while in the waiting room will be monitored, among other precautions.

We understand that you may need to bring a friend or family member to your visit, but if possible we ask that you come alone. Minors will be able to bring a parent or guardian, but they must pass our screening process as well before entering.

Other options still available are telehealth, with great care from the comfort of your home. We also highly recommend you eCheck in before your appointment to reduce the amount of time you spend around other patients and our team.

More specific information on in-office visits, telehealth, and lab work is available on our FAQ. NorthShore is ready to serve all your non-emergency needs in a safe, responsible manner. We look forward to serving our community again, as we have done for over 125 years.