Appointments are available:

• Monday–Friday, 9am to 7pm
• Saturday/Sunday, 8am to 5pm
• Visits are not available on major holidays—New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

Once you begin setting up your appointment, you will be offered an upcoming appointment time with options for immediate same-day care

You will need a:

• TytoCare device
• Smartphone or tablet
• The TytoCare app
• NorthShoreConnect account
• 2.4 Ghz Wi-Fi or hotspot connection

The TytoCare app works with iOS (latest two versions and Android (4.4.4 and above). Here are the specific requirements:

• Apple device users—iOS 10 or newer; iPhone 5S, iPad Air, iPad mini, iPod touch 6, plus newer models
• Android device users—Android 4.4.4 or newer
• Samsung Galaxy S5, S6 plus, Note 5, A7, J7 and up, LG G4 and up

These visits are staffed by NorthShore Immediate Care and NorthShore Pediatric providers. You will be prompted to choose a provider type when scheduling an appointment.

Multiple members of a household can use the same TytoCare device. It will need to be paired separately to each household member’s NorthShoreConnect account. NorthShoreConnect accounts can be established for household members 12+.

TytoCare lets you send exam data over an encrypted, secure network. Your information will be stored in your NorthShoreConnect account. This data is then stored on a cloud platform that meets privacy standards of the Health Insurance Portability and Accountability Act, also known as HIPAA. You and your healthcare provider determine who can access your medical records.

Virtual visit coverage continues to be updated by insurance plans regularly. We recommend calling your insurance provider to determine if virtual appointments are covered under your insurance plan. Please note that payors who cover virtual visits may not cover all types of appointments. Any non-covered services are the financial responsibility of the patient. Please note a co-pay may apply for a virtual visit.

You can use your FSA (Flexible Spending Account) or HSA (Health Savings Account) to pay for the TytoCare device.

The device complies with FDA requirements, and the stethoscope is FDA-cleared.

Tyto Academy, accessible in the TytoCare app, has built-in training videos and guidance technology to help ensure accuracy and ease-of-use. We recommend you watch these videos.

A one-time free educational visit is also available to test drive your device with a NorthShore healthcare expert. To initiate your educational visit, follow the same steps that you would to initiate a medical visit.

When using TytoCare during a video visit, a provider will guide you through the examination process, letting you know where to put the stethoscope on your heart, where to place the otoscope inside the ear, etc.

TytoCare can be used on children of any age. And, TytoCare conducted biocompatibility testing for individuals with skin sensitivity. No allergic reactions occurred

If your kit is damaged or defective, please reach out to TytoCare customer service at 1.866.971.TYTO (8986) 1.866.971.TYTO (8986) , option 2, or send an email to support@tytocare.com.

If you are unsatisfied with your device for any other reason, you can receive a full refund within 30 days of purchase. To begin, please email tytocarereturns@northshore.org to initiate the return process. Once approved, instructions will be provided on how to return your kit.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you on the status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, minus shipping costs.